The World’s Elite NOC and HelpDesk companydedicated to and exclusively servicing MSPs, worldwide! We provide 24×7×365 technical support on behalf of Managed Service Providers and IT Service providers. Our Mission: To help MSPs grow and scale by increasing their service capacity for their clientele. We act as a 24x7, fully white-label and fully integrated service extension of your technical team. Why choose Mission Control?: Mission Control NOC and HelpDesk is founded and based in North America. We provide 24×7×365 support on behalf of managed service providers (MSPs) and IT Service Providers (ITSPs). Our globally accessible services are fully customizable based on your needs. We are PARTNER-ONLY, eliminating any concern about our loyalty to your business. Our goal is to build long-lasting relationships, enabling our Partners in the IT Support field to continue to grow their businesses with us in the background. NO annual contracts. NO client minimums. NO onboarding fees.SIMPLE, EASY and COST-EFFECTIVE Mission Control offers the most unique and cost-efficient approach: Pick-and-Choose / Mix-and-Match INTEGRATION IS KEYWe have real-time, direct integration with the tools you’re already using. WE’RE YOUR MISSION CONTROLTrusted, Reliable NOC and HelpDesk ServicesHere to ensure your clients receive the support they need
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Mission Control’s “CRU” – Cyber Response Unit — is a team of specialized individuals focused on the output of cybersecurity solutions and tools with full remediation services at your disposal. Mission Control turns SOC and cybersecurity into a full remediation service! Fully integrated with the industry’s top SOC providers and cybersecurity solutions in the channel, our CRU is on standby for whatever your SOC or cybersecurity service leaves for you to remediate. We act as a 24x7x365 white-label extension of your company in servicing your clientele.
MSPs are struggling with growing ticket queues and overwhelmed technicians due to inefficiencies in the ticket lifecycle. Mission Control introduces LaunchPAD to address issues with incorrect triage, prioritization, and assignment, offering a solution to streamline MSP operations.
Read moreFounded
2016
Employees
24
Industry
Information Technology & Services
Headquarters
Toronto, Ontario, Canada
Focus Areas
Our fully white label, Helpdesk solutions for MSPs offer 24×7×365 support to end-users including workstations, laptops, desktops, tablets and smartphones. Calls routed to Mission Control are handled by our team to provide swift and personalized issue resolution. Our Helpdesk specialists will handle support issues as an extension of your own staff, resulting in an outstanding customer experience.
Need help answering all of those phone calls? IT Dispatch is a 24×7×365, white label call answering solution providing ticket creation and issue management. Our team will answer the end-users’ call, gather all appropriate information, create fully detailed tickets in your PSA and provide your designated team members with the details to proceed with service. We can also provide ticket updates to end-users and transfer calls to assigned team members on request.
NOC Services are 24×7×365 real-time support specifically designed for Servers and Network Appliances. We assist MSPs by offering response to alerts, notifications and RMM systems for their clients. Including live-operator support, hardware-failure resolutions, and off-hour maintenance or proactive IT services.
Need help with an Exchange migration to Office 365 or a new Server rollout? This offering is designed to effectively and professionally deliver turn-key technical and/or consulting projects for MSPs that need assistance, large or small.
This article discusses how client expectations for instant responses, flawless communication, and first-touch issue resolution are increasing for MSPs, challenging their limited internal resources.
Read moreThis article highlights the integration of Playbook AI with Mission Control's NOC and Helpdesk services to automate ticket routing, decision-making, and overall improve MSP efficiency.
Read moreMission Control NOC and HelpDesk provides white-label, 24/7 IT support to small- and medium-sized IT companies, helping them with overflow and after-hours tech support. They focus on increasing the capacity of IT providers by functioning as an extension of their helpdesk and NOC.
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