About
Live Virtual Help Desk offers integrated Service Desk and Server Support services globally from our offices in North America! We offer a Fixed Monthly Cost and have a Global reach. Channel Partner Opportunities Available. Our website can be viewed at www.livevhd.com. Contact us at 1-866-677-3256 or by email at info@livevhd.com.
Products
3Live Virtual Help Desk (LVHD), the industry’s premier helpdesk solution since 2009, delivers expert North American based support with an 85% first call resolution rate. Our Helpdesk is designed to deliver a premium helpdesk experience at a price to meet your budget. We understand that every customer has unique software applications that they use to run their businesses. We also realize that some customers can be very vocal and demanding.
LIVE VIRTUAL HELP DESK strives to make the best possible business partner and to deliver robust, technically proficient and friendly technical support services to MSPs, VARs, ISVs and other businesses
Live VHD offers Network Operations Center (NOC) services, providing proactive monitoring and management of IT infrastructure.
What changed
- CapabilityHelpdesk Services: public API confirmedCapability audit
Recent News
How do I achieve a 24/7/365 Help Desk Service in my MSP?Digital Marketing: Expectations
This blog post likely discusses strategies for MSPs to provide 24/7/365 help desk services, which is a critical aspect of managed services. It might cover leveraging white-labeled solutions or optimizing internal processes.
Read moreThe Advantages of White-Labeled Help Desk and NOC Services
The blog post highlights the benefits of white-labeled help desk and NOC services, a valuable offering for MSPs looking to expand their service portfolio without significant upfront investment and maintain their brand identity.
Read moreEnhancing Customer Satisfaction and Retention through White-Labeled Help Desk and NOC Services
The article focuses on how white-labeled help desk and NOC services can improve customer satisfaction and retention for MSPs. This includes consistent service quality, faster response times, and improved overall support experience.
Read moreFounded
2009
Employees
9
Industry
Information Technology & Services
Headquarters
Victoria, British Columbia, Canada
Focus Areas