AI Voice & Customer Agents
AI phone agents, receptionists and chat agents that handle calls and support conversations for an MSP or its clients. Admit products that talk to customers; internal technician assistants belong in AI Agents for MSPs.
This category covers eight products that provide AI-driven customer interactions, acting as phone agents, receptionists, or chat agents for your clients. You will find offerings like Votacall's AI Receptionists, designed for automated call handling, and Nextiva's XBert AI Receptionist, which routes calls and provides information.
Consider the specific capabilities each solution offers. Some products, like Votacall's AI Agents and ProBound's Triage Voice AI Agent, feature MCP support and public APIs for deeper integration. Others, such as Tech-Gofer's Conversational Voice IVA and IVR, focus purely on intelligent virtual agents and interactive voice response. None of these products currently list direct PSA integrations, so plan for manual data transfer or custom API work.
Ringlogix's FlowbotAI stands out by emphasizing natural pacing and grounded answers during live calls, translating those conversations into business actions.
Products
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Hatz AI enables the creation of AI phone agents that can autonomously handle calls, improving customer service and reducing operational costs.
Votacall's AI Agents are designed to automate customer service interactions and improve response times.
XBert AI Receptionist is an AI-powered virtual receptionist that answers calls, routes them to the right person, and provides information to callers.
FlowbotAI is an AI Voice Agent platform that handles live calls with natural pacing, grounded answers, and clean escalation, turning conversations into business actions.
Intelligent Virtual Agents (IVA) and Interactive Voice Response (IVR) systems for automated customer interactions.
AI-powered phone agents that handle call screening and scheduling, extending OnceHub's scheduling logic to phone interactions.
Faster resolutions without logins - smart triage for every caller. The Triage Voice Agent acts as the front desk for your support team. It answers every inbound call (no hold time), collects key details, and walks callers through simple, non-technical resolutions without requiring a login or portal access. When needed, it automatically creates and submits tickets, routing more complex issues to the right agent (L1–L4). By filtering and resolving routine requests up front, the agent saves senior engineers time, improves response speed, and ensures customers always get quick, consistent support.
Votacall's AI Receptionists provide automated call handling and routing, enhancing efficiency for businesses.