About
Xima Software was founded in 2007 and is dedicated to enabling companies to better manage their business through innovative contact center solutions. As an industry-leading software company, Xima creates user-friendly applications that integrate with business phone systems and provide historical reporting and call recording, as well as real-time wallboards, skills-based routing, and multi-channel options.
Products
6Xima Software's new AI Voice Bot is designed to answer every call and integrate with other AI tools, providing intelligent and automated customer interaction for contact centers.
Xima CCaaS Cloud Contact Center Solution
Historical Reporting and Call Recording solution for contact centers.
Skills-based Routing solution for contact centers.
Xima Copilot provides real-time agent guidance during live calls to improve resolution quality in contact centers.
Xima Insights provides AI-driven root cause analysis, offering instant answers regarding contact center performance issues and identifying agents who require coaching.
What changed
- New productXima Insights added to the catalog
- New productAI Voice Bot added to the catalog
- New productXima Copilot added to the catalog
Recent News
How to Use AI to Analyze Calls in Your Contact Center
This article delves into how AI call analysis works, from transcription to scoring, and its application in improving agent performance and customer retention. MSPs can leverage this knowledge to better advise clients on adopting and managing AI-driven contact center technologies.
Read moreIntroducing the AI Voice Bot: Every Call Answered, Every Time
Xima Software announces its new AI Voice Bot, designed to answer every call and integrate with other AI tools for smarter contact centers. This new feature release is highly relevant for MSPs who manage or implement Xima solutions for their clients, as it represents a significant product enhancement.
Read moreAutomated QA for Call Centers: A Small Business Guide to 100% Call Coverage
This article explains how automated quality assurance using AI, natural language processing, and speech analytics can provide 100% call coverage, offering MSPs a solution to manage and improve call center performance for small business clients.
Read moreReal-Time Agent Assist with Xima Copilot
Xima Copilot is a new product feature offering real-time agent guidance during live calls, enabling MSPs to help their clients' smaller contact center teams improve resolution quality without added complexity.
Read moreBuilding a Small Business Contact Center with AI Messaging Bots and Automation
Explores how small businesses can leverage AI messaging bots and automation to enhance customer service, offering insights for MSPs looking to implement efficient contact center solutions for their SMB clients.
Read moreFounded
2007
Employees
47
Industry
Information Technology & Services
Headquarters
South Jordan, Utah, United States
Focus Areas