Transform communications inside and outside your organization with Vonage Contact Center for Salesforce, ServiceNow, or Microsoft Dynamics. We enable businesses with contact centers that rely on customized agent, employee, and customer workflows to deliver great customer experiences and enhanced productivity. Personalize the customer experience and provide a 360-degree view of the customer journey.
Updated 14 hours ago by AI
Collaborate across your business and contact center. Thanks to Vonage, you can future-proof your business with an integrated unified communications and contact center solution — that’s right, a single vendor and platform to meet all of your communications needs. It’s time to collaborate and build long-lasting experiences for your customers and employees.
This post describes how Vonage partners with Aduna to transform aggregated carrier network data into fraud prevention, identity verification, and CX tools, which MSPs could leverage for enhanced client services.
Read moreFounded
2001
Employees
4.3k
Industry
Information Technology & Services
Headquarters
Holmdel, New Jersey, United States
Focus Areas
Vonage Communication APIs enable businesses to reach, engage, and protect customers across messaging, voice, and video.
Vonage Contact Centers provide agents with tools and insights to boost customer satisfaction and optimize customer communication infrastructure.
Vonage's Network-Powered Solutions unlock next-gen security, identity, and customer experience through developer-friendly API integrations.
Vonage Unified Communications unifies global business communications channels to enhance collaboration and productivity.
MSPs can learn about the mechanics of SIM Swap Fraud and detection methods to better protect their clients' phone numbers and digital identities from attackers who bypass traditional passwords.
This article highlights the importance for IT and Security leaders, including MSPs, to prioritize secure OTP delivery channels for Okta MFA, rather than treating it as an afterthought, to enhance client security.
Read moreUpdate on the SMS service disruption. MSPs should be aware of this to inform their clients and manage expectations regarding SMS-based services.
Read moreVonage's Contact Center solutions offer potential MSP opportunities in managing and optimizing customer communication infrastructure and providing agent support tools and insights to their clients.
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