About
The 20 is a group of independent MSPs that share a service delivery model, tools and a US-based 24/7 service desk and NOC.
Products
3100% U.S.-based, live-answer user support.Our technicians and processes are customer-centric and provide an exceptional IT service experience.
A 24/7 US-based NOC and support desk for MSPs that handles most tickets and adds coaching, documentation and sales support.
A US-based 24/7 NOC that handles 90% of MSP tickets, backed by proven systems, vetted tools and documentation.
Recent News
What Do Top MSPs Do Differently?
This article explores the distinct performance gap between top managed service providers (MSPs) and the rest of the industry, offering insights into strategies for MSP growth and operational excellence.
Read moreHow to Reduce MSP Owner Dependence
This article provides guidance for MSP owners on how to reduce their dependence on the business, which is crucial for sustaining growth and scaling operations effectively.
Read moreShould You Join an MSP Peer Group?
This article discusses the benefits of joining an MSP peer group for founders feeling stuck or established owners looking to refine operations, offering insights into community and shared learning.
Read moreWhat's Your MSP Worth?
Given the active MSP M&A market, this article helps MSP owners understand the valuation of their business, providing insights into how to assess their MSP's worth.
Read moreAI Services for MSPs: How to Get Started
This article guides Managed Service Providers on initiating and offering AI services to their clients, emphasizing the strategic advantage of early adoption in a rapidly evolving market.
Read moreVendor-providedVerify with the vendor.
Company Size
Medium
Founded
2013 (13 years)
Source: Apollo, Dec 2025
Employees
201-499
Source: LinkedIn, Oct 2026
Industry
Information Technology & Services
Headquarters
Plano, Texas, United States
Focus Areas