The 20 (the20.com) is a consortium of independent Managed Service Providers who work together, leveraging a single service delivery model, a 100% US-based 24/7 Support Desk and Network Operations Center, and a slate of proven processes to achieve new growth and compete at parity with larger companies. Extending beyond our robust tools and business model, The 20 serves as a forward-thinking community of like-minded business owners who support one another's growth and success. We're your MSP "easy button."
Updated 14 hours ago by AI
100% U.S.-based, live-answer user support.Our technicians and processes are customer-centric and provide an exceptional IT service experience.
This article addresses common struggles MSPs face when trying to scale operations, providing strategies to move from overpromising to overdelivering and achieve sustainable growth.
Read moreFounded
2013
Employees
210
Industry
Information Technology & Services
Headquarters
Plano, Texas, United States
Focus Areas
Network operations center combined with a comprehensive U.S.-based, live answer service desk.
Server and workstation support to provide a stable platform for your customers' computing needs.
The 20 has appointed industry veteran Jon DePerro as General Manager, Compliance, enhancing its leadership in a critical area important for MSP operations and client offerings.
This article delves into the underlying reasons why MSP clients churn, offering insights to help MSPs identify and address issues before they lead to client departure.
Read moreThis article identifies and ranks seven common growth bottlenecks that cause most MSPs to plateau, providing valuable insights for overcoming these challenges and achieving sustainable scaling.
Read moreThis post addresses the common issue of MSP tech stack sprawl, providing strategies for managed service providers to restore scale and efficiency to their operations.
Read more