About
Talkdesk® is a global cloud contact center leader for enterprises of all sizes. Talkdesk CX Cloud and Industry Experience Clouds help enterprises deliver modern customer service their way. Our trusted, flexible, and innovative contact center platform leverages AI and automation to drive exceptional outcomes for their customers and improve the bottom line.
Products
1Modernize your contact center with CX Cloud. Deliver exceptional customer experience with Talkdesk CX Cloud™.
Recent News
Build trust and improve answer rates with enterprise call authentication
Talkdesk introduces enterprise call authentication, a feature that helps build trust and improve answer rates. This technology can be relevant for MSPs looking to offer enhanced security and reliability features within their client's communication solutions.
Read moreTalkdesk for Financial Centers: How our customers inspired us to think beyond the contact center
This article introduces Talkdesk for Financial Centers, a solution inspired by customer needs to extend CX beyond traditional contact centers. MSPs serving financial institutions could find this relevant as a specialized offering to manage and deploy for their clients.
Read moreBuilding an AI agent doesn’t make it ready
This article explores best practices and considerations for developing and deploying AI agents, which is valuable for MSPs looking to implement or manage AI-driven contact center solutions for their clients. It highlights scalable AI agent development, a potential new feature or capability from Talkdesk.
Read moreNo plan B: Rebuilding CX for the hybrid workforce
This article offers insights into optimizing customer experience for hybrid workforces, providing valuable context for MSPs supporting clients with remote and distributed contact center operations using platforms like Talkdesk.
Read moreWhat is contact center as a service (CCaaS)? Benefits, features, and more
This guide explains CCaaS benefits and features, which is highly relevant for MSPs considering offering or managing contact center solutions for their clients. It provides valuable insights into this growing service area.
Read moreFounded
2011
Employees
1.3k
Industry
Information Technology & Services
Headquarters
San Francisco, California, United States
Focus Areas