About
Talkdesk makes CX Cloud, a cloud contact center platform with industry-specific versions.
Products
3Talkdesk cloud contact centre platform for running customer service across voice and digital channels.
A specialized solution that extends customer experience beyond traditional contact centers, tailored for financial institutions.
A solution designed to integrate in-store sales interactions with the overall customer journey, ideal for retail and consumer goods clients.
What changed
- Enrichment agent
- New productTalkdesk for Stores added to the catalogEnrichment agent
Recent News
Meet the AI that finally speaks field service
Talkdesk introduces new agentic AI capabilities specifically designed for field service operations, enhancing customer experience. This new product feature could be relevant for MSPs managing CX solutions for clients in the commercial and residential services sector.
Read moreBeyond the contact center: Connecting the sales floor to the customer journey
This article highlights "Talkdesk for Stores," a solution designed to integrate in-store sales interactions with the overall customer journey. MSPs serving retail and consumer goods clients may find this relevant as a new offering to manage or implement.
Read moreBuild trust and improve answer rates with enterprise call authentication
Talkdesk introduces enterprise call authentication, a feature that helps build trust and improve answer rates. This technology can be relevant for MSPs looking to offer enhanced security and reliability features within their client's communication solutions.
Read moreTalkdesk for Financial Centers: How our customers inspired us to think beyond the contact center
This article introduces Talkdesk for Financial Centers, a solution inspired by customer needs to extend CX beyond traditional contact centers. MSPs serving financial institutions could find this relevant as a specialized offering to manage and deploy for their clients.
Read moreBuilding an AI agent doesn’t make it ready
This article explores best practices and considerations for developing and deploying AI agents, which is valuable for MSPs looking to implement or manage AI-driven contact center solutions for their clients. It highlights scalable AI agent development, a potential new feature or capability from Talkdesk.
Read moreVendor-providedVerify with the vendor.
Company Size
Large
Founded
2011 (15 years)
Source: Apollo, Dec 2025
Employees
1,001-5,000
Source: Apollo, Dec 2025
Industry
Information Technology & Services
Headquarters
San Francisco, California, United States
Focus Areas