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ShadowHQ
Hamilton, Ontario, CanadaFounded 20219 staff

Updated 1 week ago

About

ShadowHQ is a cybersecurity company based in Hamilton, Ontario, Canada, founded in 2021. It specializes in out-of-band cyber incident preparedness and response, providing a secure virtual platform for organizations to manage their response to cyberattacks and critical incidents. This platform, often referred to as a "virtual bunker," centralizes tools, communications, and documents necessary for effective incident management. The platform features incident response management, real-time communication tools, and secure document storage. Users can quickly create incidents, alert relevant personnel, and coordinate through virtual war rooms. ShadowHQ also supports crisis preparedness through guided exercises and aligns with recognized cybersecurity standards like CIS Controls v8 and NIST CSF 2.0. The service is available as both a mobile and desktop application, designed for immediate activation during cyber threats. ShadowHQ primarily serves IT solution providers and organizations that require strong incident response capabilities to ensure operational continuity during crises.

Products

1

ShadowHQ is an out-of-band cyber incident preparedness and response platform. Acting as a virtual bunker for when your clients’ systems and communications are compromised- all the tools, communication

BCDR (Backup & Disaster Recovery)
Updated Oct 4, 2026
PSAIntegrates with ConnectWise PSA

Recent News

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Blog

When Your Normal Tools Go Down: Why Incident Response Needs a Plan B

This article highlights the critical need for resilient incident response plans when primary security tools are compromised, offering valuable strategic insights for MSPs managing client cybersecurity and operational continuity.

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Blog

What Is an Incident Response Playbook? A Guide to Building and Using One

This guide outlines the components of an incident response playbook and provides strategies for MSPs to develop and implement one. It helps managed service providers standardize and enhance their incident management capabilities for client cybersecurity.

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Blog

What Is an Incident Commander in Cybersecurity? Roles, Responsibilities, and Best Practices

This article details the critical role of an Incident Commander in cybersecurity, outlining their responsibilities and best practices. MSPs can use this information to strengthen their incident response services and provide better guidance to their clients during cyber crises.

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Blog

Why Traditional Incident Response Plans Fail During Real Attacks

This article discusses the reasons behind the failure of traditional incident response plans in real cyberattacks, offering critical insights for MSPs to enhance their clients' cybersecurity resilience and refine their own incident response strategies.

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Blog

What Are Out-of-Band Communications in Cybersecurity?

This article details out-of-band communications, a critical concept for MSPs offering cybersecurity and incident response services, enabling secure communication channels for clients during a cyber crisis when standard systems might be compromised.

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Company Overview

Founded

2021

Employees

9

Industry

computer & network security

Headquarters

Hamilton, Ontario, Canada