About
What is ScalePad? ScalePad provides MSPs of every size with the knowledge, technology, and community they need to deliver increased client value while navigating the continuously changing terrain of the IT landscape. With a suite of integrated products that automate and standardize MSP’s operations, analyze and uncover new opportunities, and expand value to clients, ScalePad is equipping the MSP adventure. ScalePad has received awards such as MSP Today’s Product of the Year, G2’s 2024 Fastest Growing Product, and 2024 Best IT Management Product. In 2024, it was named a Best Workplace in Canada by Great Place to Work™. ScalePad is a privately held company serving over 12,000 MSPs across the globe. Learn more at scalepad.com. Products: *Lifecycle Manager* is a client engagement app helps MSPs automate and streamline their asset lifecycle management processes. It provides services crucial to every part of the asset lifecycle from surfacing risk, enhancing client communication, in-app purchasable warranties, to end of life asset disposition. Partners using Lifecycle Manager automate manual processes, deliver better QBRs, generate more revenue, and provide an elevated client experience to their clients. *Lifecycle Insights* helps MSPs deliver better QBRs to their Partners. It consolidates data to allow for insightful reporting that presents risk & exposure, and allows for collaboration on TCO budgeting and remediation planning while highlighting how technology can support the client's business goals. *Backup Radar* is backup monitoring software for MSPs that cuts the risk of unreported backup failure. It automates monitoring of over 300 of the world’s most popular backup apps, slashing your clients’ data loss risks by surfacing missed or hung backup jobs caused by technical issues or human error. *Cognition360* is a next-generation business intelligence tool for managed service providers to take action. Built around the first data warehouse designed for ConnectWise Manage, Cognition360 leverages machine learning and artificial intelligence to provide predictive analytics that boost an MSP’s productivity and profitability. *ControlMap* is a compliance automation platform for MSPs designed to expedite compliance achievement and maintenance for over 35 frameworks, such as HIPAA, GDPR, SOC 2, ISO 27001, and more. It boosts MSPs security posture, develops their sales pipelines, and adds peace of mind. ScalePad Marketplace ScalePad Infrastructure Protection streamlines MSPs’ warranty coverage process for clients’ critical servers and networking devices. Get instant access to automated warranty information for dozens of OEMs all in Lifecycle Manager.Workstation Assurance provides full replacement warranty coverage — including accidental damage — for MSPs’ clients’ workstations in one easy workflow in Lifecycle Manager.IT Asset Disposal provides Lifecycle Manager users with a simple, secure, verifiable, and environmentally-friendly disposition process for decommissioned client IT assets, and unlocks a new revenue stream for MSPs.See firsthand how ScalePad can help at scalepad.com/lifecycle-manager https://www.scalepad.com/lifecycle-manager/revenue-generation
Products
4ScalePad Backup Radar is an automated backup monitoring platform that Managed Service Providers can rely on. It eliminates errors and the risk of data loss by highlighting the gaps in any backup environment. Backup Radar enables MSPs to be the data protection expert their clients rely on by giving complete oversight across backups. With innovative intelligent ticketing automation, Backup Radar integrates seamlessly with existing ticketing workflows, cleaning up dreaded ticket noise by automatically grouping, appending, and With over 300 integrations of industry-favorite PSAs, RMMs, and backup applications, Backup Radar is the most complete backup monitoring solution on the market.
Built for MSPs, ControlMap is a cybersecurity compliance automation platform designed to expedite the compliance journey for 50+ frameworks and standards. With turnkey tools, automation, and templates, ControlMap enables MSPs to offer Compliance as a Service (CaaS), increasing revenue streams and ensuring clients are compliant within highly regulated industries. Enabling MSPs to build and manage a cybersecurity compliance program, ControlMap streamlines compliance from start to audit and beyond. Say “goodbye” to endless spreadsheets and documents with a SaaS solution that simplifies the complexities in achieving and maintaining SOC 2, CMMC, FTC Safeguards, NIST CSF 2.0, CIS Controls, and many more standards.
An AI-powered assistant that helps MSPs identify expansion opportunities, create initiatives, and manage compliance goals across ScalePad's product suite.
ScalePad helps MSPs scale with The Best Apps in Your Stack™️. ScalePad Infrastructure Protection streamlines MSPs’ warranty coverage process for clients’ critical servers and networking devices. Get instant access to automated warranty information for dozens of OEMs all in Lifecycle Manager.Workstation Assurance provides full replacement warranty coverage — including accidental damage — for MSPs’ clients’ workstations in one easy workflow in Lifecycle Manager.IT Asset Disposal provides Lifecycle Manager users with a simple, secure, verifiable, and environmentally-friendly disposition process for decommissioned client IT assets, and unlocks a new revenue stream for MSPs.See firsthand how ScalePad can help at scalepad.com/lifecycle-manager
What changed
- CapabilityBackup Radar: public API confirmedCapability audit
- New productScalePad Copilot added to the catalog
Recent News
How To Tell If Your MSP QBRs Are Actually Working: 13 Signs To Watch For Before, During, And After
This article provides MSPs with practical indicators and strategies to evaluate the effectiveness of their Quarterly Business Reviews (QBRs) and ensure they contribute to customer success and retention.
Read moreYour Clients Already Need Compliance. Is Your MSP Offering It?
ScalePad discusses the increasing client demand for compliance services, highlighting an opportunity for MSPs to expand their offerings and leverage tools like ControlMap to meet this market need.
Read moreMSP to MVP: The New Book Defining The Next Phase of MSP Growth
ScalePad announces the launch of 'MSP to MVP,' a new book by Chris Day aimed at guiding Managed Service Providers through advanced strategies for achieving significant business growth and enhanced customer success.
Read moreChris Day releases “MSP to MVP: Building Unbreakable Partnerships in the Customer Success Era” with Forbes Books
ScalePad's CEO, Chris Day, has released a new book through Forbes Books, offering insights for MSPs on building competitive advantage and strong customer partnerships in the age of AI.
Read moreHow Often Should Your MSP Meet With Clients? A Practical Guide to Finding the Right QBR Cadence
This article offers practical guidance for MSPs on establishing the ideal cadence for client meetings and Quarterly Business Reviews (QBRs) to drive customer success and improve account management.
Read moreFounded
2015
Employees
240
Industry
Information Technology & Services
Headquarters
Vancouver, British Columbia, Canada
Focus Areas