About
Salesforce is a global leader in cloud computing, renowned for pioneering the Software-as-a-Service (SaaS) model with comprehensive Customer Relationship Management (CRM) solutions. The company drives the 'Agentic Enterprise' vision by integrating AI agents, automation, and a unified platform that connects Slack, Agentforce, Customer 360, and Data 360. Salesforce empowers sales, service, and marketing efforts, delivering an 'Agentic CRM' experience and streamlining business operations with its various cloud offerings and a platform for custom applications.
Products
4Agentforce enables businesses to build trusted, agentic experiences that act with purpose, delivering always-on AI-powered agents for customers and employees. It integrates with Salesforce's unified platform for enhanced service delivery and automation.
An end-to-end revenue management solution. So you can streamline your entire revenue lifecycle. All with the power of the Customer 360 Platform.
A sales force automation platform to help businesses manage leads, opportunities, and customer relationships.
A customer service management platform that helps businesses deliver personalized support experiences across channels.
What changed
- Catalog quality
- CapabilityService Cloud: MCP server confirmedCapability audit
Recent News
Salesforce Platform and Agentic Enterprise Transformation Guide
Salesforce is promoting its Platform as the foundation for the 'Agentic Enterprise,' connecting data, models, and workflows with built-in trust, and has released a step-by-step guide for transformation. This initiative offers MSPs a framework and resources to guide clients in leveraging Salesforce for advanced automation and AI-driven business transformation with a focus on data integrity.
Read moreIntroducing AIforce Intelligent Interface
Salesforce has unveiled AIforce, an intelligent interface designed to securely connect any AI agent to the context, rules, and workflows within Salesforce, governed by existing permissions. This new offering is highly relevant for MSPs looking to manage and secure client AI deployments, ensuring AI agents operate safely and effectively within Salesforce ecosystems.
Read moreAgentforce
Salesforce is heavily promoting Agentforce, which delivers always-on agents for customers and employees. This could be relevant to MSPs looking to integrate AI-powered support and automation into their service offerings, and offer it as a service to their customers.
Read moreWelcome to the Agentic Enterprise
Salesforce is unifying Slack, Agentforce, Customer 360, and Data 360 onto a single platform, potentially offering MSPs new ways to manage customer relationships and provide AI-powered support via Agentforce and Slack integration for enhanced service delivery and internal team collaboration.
Read moreTechnology
Salesforce is focusing on automating workflows, unifying and integrating data, and thriving in a new era of tech, powered by trusted AI. This is highly relevant to MSPs as they leverage these technologies to deliver efficient and effective IT solutions to their clients.
Read moreFounded
1999
Employees
77k+
Industry
Information Technology & Services
Headquarters
San Francisco, California, United States
Focus Areas