ProBound provides voice AI agents that take care of repetitive phone calls for IT support teams. From password resets and access requests to offboarding and basic troubleshooting, ProBound answers every call, handles routine requests right away, and transfers only the important or complex issues to live staff. This helps you: Scale without hiring additional staffShorten response times on everyday requestsKeep teams focused on higher-value customer needsWork seamlessly with systems like connectwise, halo, kaseya and moreOur mission: let your people focus on what matters most - while ProBound handles the rest.
Updated 3 days ago by AI
Faster resolutions without logins - smart triage for every caller. The Triage Voice Agent acts as the front desk for your support team. It answers every inbound call (no hold time), collects key details, and walks callers through simple, non-technical resolutions without requiring a login or portal access. When needed, it automatically creates and submits tickets, routing more complex issues to the right agent (L1–L4). By filtering and resolving routine requests up front, the agent saves senior engineers time, improves response speed, and ensures customers always get quick, consistent support.
This blog post discusses the role of AI triage in addressing phishing problems for MSPs, potentially reducing costs and improving security posture by automating initial threat assessment and response.
Read moreFounded
2024
Employees
2
Industry
Information Technology & Services
Headquarters
United States
Focus Areas
This blog highlights the hidden financial costs associated with phishing attacks targeting MSPs, making it relevant to MSPs concerned with profitability and operational efficiency.
Read moreProBound now integrates with ConnectWise, a widely used PSA tool for MSPs, allowing for streamlined workflows and data synchronization between the platforms.
Read moreThis article discusses the evolution of AI in IT support, potentially highlighting how ProBound's agentic AI can provide more proactive and effective support for MSPs, ultimately improving service delivery and reducing operational costs.
Read moreThis blog post likely outlines the changing landscape of managed services, possibly focusing on how ProBound can help MSPs adapt to new challenges and opportunities by leveraging AI-powered automation to enhance efficiency and profitability.
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