About
Mint Service Desk provides a comprehensive IT service management (ITSM) solution, adhering to ITIL-based standards to streamline IT operations and enhance service delivery for organizations of all sizes, including MSPs. Its platform features help desk ticketing, asset management, and workflow automation, facilitating efficient management of IT incidents, requests, and changes. The solution also offers unique capabilities like a GIS service desk for map-based ticket and asset management, alongside integrations with various tools to optimize workflows.
Products
2The built-in AI module reduces response times and lightens your team’s workload by generating summaries, suggesting replies, and supporting onboarding, all while running inside your own infrastructure.
ITSM and ESM platform with SLA, assets, automation and AI that you can deploy on your own servers or in the cloud.
Recent News
ITSM-class service desk
Mint Service Desk offers a platform for tickets, assets, and services adhering to ITIL-based standards, providing full auditability, which is suitable for both large enterprises and smaller teams, making it a versatile option for MSPs managing diverse client environments.
Read moreAI in Mint Service Desk
Mint Service Desk's built-in AI module reduces response times and lightens the workload by generating summaries and suggesting replies. This AI runs within the user's infrastructure, compliant with security policies, and keeps data inside the organization, which is attractive to MSPs managing sensitive client data.
Read moreIntegrations that speed up work
Mint Service Desk integrates with Email, CRM, and other tools, which can streamline MSP workflows and improve efficiency. The mention of integrations is generally relevant for MSPs looking to centralize their toolset.
Read moreService Desk for GIS
Manage tickets and assets directly from the map – locate and allocate faster. This offers MSPs using GIS the ability to quickly locate and allocate resources based on geographic location.
Read moreVendor-providedVerify with the vendor.
Company Size
Small
Employees
1-10
Source: Apollo, Dec 2025
Industry
Information Technology & Services
Headquarters
Rzeszow, Podkarpackie Voivodeship, Poland
Focus Areas