About
LivePerson is an enterprise software company that specializes in conversational AI and digital customer engagement solutions. Founded in 1995 by Robert LoCascio, who continues to serve as CEO, the company has been a pioneer in online communication, introducing innovations such as web chat and asynchronous messaging. LivePerson's mission is to enhance conversations between businesses and consumers, enabling brands to create seamless, personalized experiences across various digital and voice channels. The company's flagship product, the Conversational Cloud, integrates AI chatbots, messaging channels, and voice AI to facilitate natural conversations at scale. LivePerson also utilizes generative AI and large language models to automate customer interactions and provide real-time assistance. With over 18,000 brands as clients across industries like telecommunications, financial services, and retail, LivePerson supports more than one billion conversational interactions each month. The company is recognized for its innovative approach and commitment to responsible AI development, earning accolades such as the #1 Most Innovative AI Company in the World by Fast Company in 2022.
Products
3Create closer connections with your customers and drive meaningful outcomes, all from one place. Say hello to LivePerson’s Conversational Cloud™.
LiveEngage with Autotask LivePerson is driving today’s new era of messaging, conversational design, and the integration of bots/AI into the customer care of the world’s largest brands. LivePerson make
Syntrix is a predictable conversational AI platform designed to help businesses design, simulate, validate, and continuously improve AI agent and human agent conversations.
Recent News
What’s the best AI copilot for contact center agents?
This article explores the landscape of AI copilots for contact center agents, a key technology MSPs might deploy, manage, or advise clients on to enhance customer support operations and efficiency.
Read moreThe contact center is no longer a cost center. It’s a growth engine.
This article discusses how modern contact centers, leveraging AI and strategic optimization, can transform into revenue-generating growth engines, offering valuable insights for MSPs advising clients on CX technology investments and ROI.
Read more4 reasons why AI pilots fail in CX and how to fix them
Identifies common pitfalls in AI pilot projects for customer experience and provides solutions, offering practical guidance for MSPs assisting clients with AI implementation, strategy, and troubleshooting.
Read moreTEVV is the CX standard for enterprise AI assurance
LivePerson announces TEVV as the new standard for enterprise AI assurance in customer experience. This could be a significant development for MSPs who manage and implement AI-driven CX solutions for their clients, helping them ensure reliability and performance.
Read moreSeven AI governance misconceptions holding your CX team back from achieving AI assurance
This article discusses AI governance in CX, which could be relevant to MSPs offering AI-powered customer service solutions or managing AI deployments for clients. Understanding these misconceptions can help MSPs provide better AI governance strategies.
Read moreFounded
1995
Employees
930
Industry
Information Technology & Services
Headquarters
New York, New York, United States
Focus Areas