LivePerson is an enterprise software company that specializes in conversational AI and digital customer engagement solutions. Founded in 1995 by Robert LoCascio, who continues to serve as CEO, the company has been a pioneer in online communication, introducing innovations such as web chat and asynchronous messaging. LivePerson's mission is to enhance conversations between businesses and consumers, enabling brands to create seamless, personalized experiences across various digital and voice channels. The company's flagship product, the Conversational Cloud, integrates AI chatbots, messaging channels, and voice AI to facilitate natural conversations at scale. LivePerson also utilizes generative AI and large language models to automate customer interactions and provide real-time assistance. With over 18,000 brands as clients across industries like telecommunications, financial services, and retail, LivePerson supports more than one billion conversational interactions each month. The company is recognized for its innovative approach and commitment to responsible AI development, earning accolades such as the #1 Most Innovative AI Company in the World by Fast Company in 2022.
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Create closer connections with your customers and drive meaningful outcomes, all from one place. Say hello to LivePerson’s Conversational Cloud™.
LivePerson announces TEVV as the new standard for enterprise AI assurance in customer experience. This could be a significant development for MSPs who manage and implement AI-driven CX solutions for their clients, helping them ensure reliability and performance.
Read moreFounded
1995
Employees
930
Industry
Information Technology & Services
Headquarters
New York, New York, United States
Focus Areas
LiveEngage with Autotask LivePerson is driving today’s new era of messaging, conversational design, and the integration of bots/AI into the customer care of the world’s largest brands. LivePerson make
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LivePerson's recognition as a leader in multiple G2 categories signals a strong platform for MSPs to leverage when offering conversational AI and customer engagement solutions to their clients. The awards validate the platform's capabilities and could be used as a selling point.
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