Freshworks designs ridiculously easy-to-use software for businesses of all sizes, making it effortless for them to delight their employees and their customers. Affordable, quick to implement and designed for the end user, more than 50,000 companies worldwide use Freshworks software-as-a-service to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).
Updated 1 week ago by AI
FireHydrant is an incident management platform that helps teams run effective incidents from start to finish, communicate downtime effectively, and automate repetitive tasks.
Freshdesk is an intuitive and cost-effective customer helpdesk software built for B2B companies that help businesses delight their customers effortlessly. Our solution helps you provide highly personalized service by proactively anticipating customer needs to solve customer inquiries faster. With our robust ticketing platform, you can delight your customers effortlessly while keeping your agents happy.
Freshsales is a CRM solution designed to help sales teams manage leads, automate tasks, and close deals faster. It offers features such as lead scoring, email marketing, and sales analytics.
Freshservice is an intelligent, right-sized service management solution for modern businesses of all sizes. Freshservice does this by taking a fresh approach to building and delivering modern employee experiences and unified service management —empowering businesses to achieve efficiency, fast time-to-value, and improved employee satisfaction and productivity.
Freshservice provides a unified IT management platform that allows MSPs to streamline IT services for their clients, including IT service management, enterprise service management, IT asset management, and modern incident management, all powered by AI.
Read moreFounded
2010
Employees
4.4k
Industry
Information Technology & Services
Headquarters
San Mateo, California, United States
Focus Areas
Freshservice offers AI-powered ServiceOps, which can help MSPs deliver more proactive and efficient IT services to their clients by automating tasks, predicting issues, and improving resolution times.
Freshworks is highlighting their Agentic AI, Freddy, which MSPs can leverage to automate IT and customer service tasks, potentially reducing labor costs and improving response times for their clients.
Read moreFreshworks is restructuring its sales organization, which could impact how MSPs interact with their sales teams and influence partner programs or pricing strategies. This could mean changes in account management or access to resources for MSP partners.
Read moreThis news indicates a change in Freshworks' global strategy, which could potentially affect MSPs through changes in partnership programs, support structures, or regional focus areas. MSPs may see adjustments in how Freshworks engages with them in specific regions.
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