About
Freshworks designs ridiculously easy-to-use software for businesses of all sizes, making it effortless for them to delight their employees and their customers. Affordable, quick to implement and designed for the end user, more than 50,000 companies worldwide use Freshworks software-as-a-service to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).
Products
1FireHydrant is an incident management platform that helps teams run effective incidents from start to finish, communicate downtime effectively, and automate repetitive tasks.
Recent News
IT Asset Management
The IT Asset Management features within Freshservice can enable MSPs to gain full visibility across IT infrastructure and prevent outages with AI that connects alerts, assets, and incidents.
Read moreFreddy AI across Freshservice
The integration of Freddy AI within Freshservice can enable MSPs to provide 24/7 support, automate ticket routing, accelerate incident resolution, and identify root causes faster, ultimately leading to improved service delivery and reduced operational costs.
Read moreUnified IT management platform for IT, engineering, and business teams
Freshservice provides a unified IT management platform that allows MSPs to streamline IT services for their clients, including IT service management, enterprise service management, IT asset management, and modern incident management, all powered by AI.
Read moreFreddy: Agentic AI that reasons, acts, and resolves
Freshworks highlights Freddy AI, which helps in automated issue resolution. MSPs can leverage AI to improve agent efficiency and reduce resolution times, leading to better service delivery and cost savings.
Read moreFreddy: Agentic AI that reasons, acts, and resolves
Freshworks is highlighting their AI capabilities, focusing on agentic AI that can reason, act and resolve issues. This could be relevant to MSPs looking to improve efficiency and automate IT and customer support processes.
Read moreVendor-providedVerify with the vendor.
Company Size
Large
Founded
2010 (16 years)
Source: Apollo, Dec 2025
Employees
1,001-5,000
Source: Apollo, Dec 2025
Industry
Information Technology & Services
Headquarters
San Mateo, California, United States
Focus Areas