Empath is a learning platform designed specifically for Managed Service Providers (MSPs). It enables MSPs to build high-performing teams by providing structured learning paths, customizable templates, and standardized onboarding. Empath also offers real-time progress tracking, allowing MSPs to identify knowledge gaps and improve team accountability, ultimately leading to reduced errors and improved client service.
Updated 2 days ago by AI
Empath is the only learning management system built for MSPs by MSPs. We allow for MSPs of all sizes to combine industry leaders, vendors, and in-house content into a single platform. Upskilling your team is essential as we simply do not hire from microsoft or harvard. As MSPs, our growth and stability is all hinged on our ability to train and level up our team. Welcome to Empath.
This article discusses how the RACI matrix can improve accountability in MSP training, which is crucial for efficient team management and service delivery.
Read moreFounded
2022
Employees
32
Industry
Computer & Network Security
Headquarters
Tampa, Florida, United States
Focus Areas
Empath now includes the VIPRE Inspired eLearning catalog for HR, security, and compliance, aiming to consolidate MSP training across a single platform.
This article discusses why many MSPs rely on referrals and explores what a scalable, structured sales process should look like for increased growth and profitability.
Read moreThis article provides insights into hiring MSP technicians by applying hospitality principles to elevate service culture, helping MSPs build stronger teams and improve customer satisfaction.
Read moreThe full VIPRE library is now available in Empath, allowing MSPs to consolidate their stack and eliminate the cost of separate MSP compliance training.
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