About
Deskpro is an AI-powered help desk that adapts to how your teams work, with the flexibility to choose where your data lives and how it's hosted. Whether you're helping customers or supporting your own people, it gives every department the tools to provide better, faster service while keeping data secure and compliant.
Products
1Help desk software for B2B customer support that centralises email, chat and ticket communication.
Recent News
Human-centric support is a product decision at Deskpro
Deskpro's roadmap focuses on helping support teams handle complex cases, which is relevant for MSPs looking for tools that empower their technicians rather than fully replacing them with AI.
Read moreWhat support agents told us they need in their help desk
This article shares insights from Deskpro's product team on what support agents need, including tools to reduce cognitive load and AI to solve complex issues, directly informing MSPs about effective help desk features.
Read moreInside our response to a surge in AI-assisted security reports
Deskpro's Director of Engineering shares lessons from handling AI-assisted vulnerability reports, offering valuable security insights for MSPs managing client systems and their own operations.
Read moreCombatting SaaS sprawl with self-hosting: When on-prem is the right choice
This article discusses the benefits of self-hosting (on-premise) solutions for combating SaaS sprawl, enhancing security, and ensuring compliance, offering valuable insights for MSPs advising clients on infrastructure and software deployment strategies.
Read moreHow AI is transforming the process of finding and fixing security vulnerabilities
This article explores how advanced AI models are becoming highly effective at identifying and resolving security vulnerabilities in software, a critical topic for MSPs managing client security and integrating new technologies into their service offerings.
Read moreVendor-providedVerify with the vendor.
Company Size
Medium
Founded
2001 (25 years)
Source: Apollo, Dec 2025
Employees
50-200
Source: Apollo, Dec 2025
Industry
Information Technology & Services
Headquarters
Austin, Texas, United States
Focus Areas