Deskpro is an AI-powered help desk that adapts to how your teams work, with the flexibility to choose where your data lives and how it's hosted. Whether you're helping customers or supporting your own people, it gives every department the tools to provide better, faster service while keeping data secure and compliant.
Updated 5 days ago by AI
Capture every message for unparalleled support. Deskpro's customer support service helps thousands of teams like yours provide personalized support, build meaningful relationships, enhance satisfaction, and drive business success.
MSPs often deploy and manage help desk solutions for clients. This article discusses the benefits of cloud help desk software and factors for choosing one, a core consideration for MSPs in their service offerings.
Read moreFounded
2001
Employees
77
Industry
Information Technology & Services
Headquarters
Austin, Texas, United States
Focus Areas
Compliance with regulations like GDPR is critical for MSPs managing client data and systems. This article provides essential information for support teams, directly relevant to MSPs needing to ensure their clients' help desks are compliant.
MSPs provide IT support and manage internal or client IT teams. This article offers insights on using a help desk to combat agent burnout, which can impact service quality and retention for MSP operations.
Read moreThis article discusses the concept of a sovereign cloud help desk, which is crucial for organizations with strict data residency and compliance requirements. MSPs serving clients in regulated industries or specific geographic regions will find this insight valuable for offering compliant IT services.
Read moreThis article explains Deskpro's decision not to charge for AI resolutions, contrasting it with common resolution-based pricing models from other vendors. For MSPs, this provides insight into potential cost structures for AI-powered help desks and can influence their choice of tools and client billing strategies.
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