Customer Thermometer is a private limited company based in Brighton, England, founded in 2011. The company specializes in software development focused on customer feedback solutions. Its main product is a customer satisfaction survey platform that allows users to easily gather feedback directly from email inboxes, achieving response rates exceeding 80%. The platform is designed for support, service, and help desk teams, with over 10,000 users in more than 200 countries. It features customizable survey templates, real-time notifications, data visualization, and multi-language support. Users can conduct various survey types, including CSAT, CES, NPS, and 360-degree feedback, while benefiting from tools for sentiment analysis and customer journey mapping. Customer Thermometer emphasizes ease of use, enabling customers to start sending surveys quickly without needing development resources. The service is GDPR-compliant and is trusted by many Fortune 500 companies, backed by a dedicated customer support team known as “The Ministry of Magic.” The company has received several awards, including The Queen’s Award for Enterprise and the Gold Stevie Award for Sales and Customer Service, highlighting its commitment to excellence in customer experience.