Broadvoice simplifies communications for small and mid-market businesses with cloud communications solutions that deliver enterprise-class features as an affordable managed service. Broadvoice’s b-hive unified communications as a service (UCaaS) and GoContact omnichannel contact center as a service (CCaaS) solutions are built on proprietary technology platforms, giving the company complete control to meet customers’ evolving needs. Broadvoice is also known for its industry-leading installation, support and the award-winning Broadvoice Success Program. With network assets and customers spanning four continents, Broadvoice drives collaboration and commerce across the globe.
Updated 4 days ago by AI
Your team in one app. Call and collaborate from anywhere with a single cloud PBX communication solution that unifies business phones, video conferencing, texting and collaboration under a single phone number.
Broadvoice has launched Agent Assist which offers AI-powered assistance for contact center agents, which MSPs can integrate to streamline support processes and improve agent efficiency.
Read moreFounded
2005
Employees
280
Industry
Telecommunications
Headquarters
Los Angeles, California, United States
Focus Areas
Broadvoice has launched Advanced Analytics, which provides improved data insights into call center operations, enabling MSPs to optimize contact center performance and identify areas for improvement.
While the President's Club year is 2025 (past), it's listed in the active links and Partner section, so it likely implies details for qualifying for a similar program *in the future*, aimed at incentivizing partner sales and growth.
Read moreThis blog post discusses improving customer retention by focusing on agent experience. While not directly MSP-focused, it highlights the importance of employee experience in customer interactions, a topic that MSPs may find valuable in optimizing their own internal operations and service delivery.
Read moreThis links to Broadvoice's CXHub offering for partners. Given the 'new' tag, this likely signifies a recent update or announcement relevant to MSPs looking to expand their service offerings with Broadvoice.
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