About
American Help Desk (AHD) is a leading U.S.-based IT service desk organization providing 24/7/365 technical support and help desk outsourcing solutions. AHD specializes in delivering Level 1-3 troubleshooting, escalation, and resolution for software, hardware, and application issues. They also offer customer service outsourcing, virtual receptionist support, and scalable call center services for MSPs, SaaS platforms, healthcare, education, financial services, and enterprise environments.
Products
4American Help Desk provides outsourced call center services, offering 24/7/365 support.
American Help Desk's IT outsourcing team operates on a dedicated or shared basis, providing 24/7/365 end-user support including Desktop Workstation, Mobile Device, PC, Server and Network Monitoring, Advanced Troubleshooting, Remote Access Support, Ticketing and Dispatching. Our IT Outsourcing staff is comprised of highly skilled and experienced techs, with diverse qualifications and backgrounds.
American Help Desk provides non-technical services including call answering and virtual receptionist.
American Help Desk provides inbound technical support and other technical services.
Recent News
Managed Services
American Help Desk provides flexible and scalable IT operation support, which could be leveraged by MSPs to augment their service offerings or offload specific tasks.
Read moreFounded
2002
Employees
28
Industry
Information Technology & Services
Headquarters
Addison, Texas, United States
Focus Areas