Synthetic User Monitoring

by eG Innovations

Synthetic User Monitoring (SUM) simulates user interactions with applications and websites from various locations to proactively identify performance issues before they impact real users.

AI

How MSPs use it: run it yourself or resell it

About

Synthetic User Monitoring (SUM) simulates user interactions with applications and websites from various locations to proactively identify performance issues before they impact real users.

AI & Automation

AI

Synthetic User Monitoring uses AI for anomaly detection in synthetic transaction performance and automated alerting.

Alternatives

AI Observability

Dynatrace

Apica Synthetic Monitoring

Apica

Application Monitoring

AlertOps

Application Observability

Dynatrace

Application Performance Monitoring

Datadog

Applications Manager

ManageEngine

Selling this to clients

MSPs both run this and sell it: you hold the console, the client pays for the seats or the service built on it.

Quote and bundle it in your proposals with SalesbuildrService catalog, live distributor pricing, quotes straight into your PSA.

eG Innovations

8 products · View profile

Medium · 201-499 employees · 25y in business

Application Performance Monitoring (APM)

Updated Oct 11, 2026