Support Fusion
Two-way ticket sync between your PSA and your clients' or partners' service desks.
AIMCPCLIAPI
How MSPs use it: run it yourself
About
Support Fusion syncs tickets in both directions between service desk platforms at different companies, so an IT service provider and its client each work in their own system. It supports PSA, ITSM and customer support tools including ConnectWise, Autotask, HaloPSA, ServiceNow, Jira and Zendesk. It is set up without code and priced per connection.
AI & Automation
AIMCPCLIAPI
Support Fusion offers AI features through Lucidworks MCP, enabling agentic search using Claude to interact with Fusion data. It supports command-line interaction via Claude Code and provides a public API for integration, secured with API key or OAuth 2.1 authentication.