Chat & Messaging
This Chat & Messaging category helps you manage communications with clients and your own team. It covers everything from live chat for customer support to internal team messaging and SMS notifications. There are 26 products here.
When choosing a solution, consider how it handles different communication types. Some products, like MSP Process - Live Chat or Intercom, focus on client-facing chat. Others, such as Mattermost, target internal team collaboration. Look for tools that offer specific features like AI-driven responses, as seen in TurboDial Voice & SMS, which uses AI to enhance voice and SMS interactions.
Integrations matter for your stack. AlertOps integrates with both Halo PSA and ConnectWise PSA to synchronize alerts. Twilio also integrates with Halo PSA for SMS notifications. Few products here integrate with Autotask PSA, so plan for manual data transfer if that's your primary PSA.
CloudRadial Chat Starter offers an API for custom integrations. Tech-Gofer Chat - Video/AR provides advanced communication with augmented reality. MSP Process - Technician App integrates with ConnectWise PSA.
Products
26Website live chat for MSPs that gathers visitor details, pages your team across five channels and records each conversation in your PSA.
SIP softphone for iOS that connects users to OITVOIP's Unified Communications platform for business calls, SMS and call management.
Votacall feature that lets users make calls, send messages and use their phone features by voice, included in the Votacall platform at no extra cost.
Skyetel Messaging provides reliable and scalable messaging solutions for businesses.
ClickSend business text messaging by web app or API, for sending SMS worldwide.
Google team messaging and group chat with Gemini features, part of Google Workspace.
Client portal for MSPs that connects client interactions to PSA work, with onboarding forms, status updates and on-demand QBRs.
Live chat software from Intercom that pairs the Fin AI Agent with a customizable Messenger and hands off to human agents.
Free HubSpot live chat for talking to website visitors in real time and routing them to the right person.
Task-focused software by MSPs for MSPs that unites collaborative programs such as Slack with Autotask to reduce redundancy and wasted productivity.
Cloud communications for business with phone, SMS, team chat, video meetings, and contact center across desktop and mobile.
Click-to-dial calling inside Infusionsoft with list dialing, auto dialing, power dialing and pre-recorded messages for sales teams.
3CX business phone system for Windows and Linux with video conferencing and live chat, hosted or on-premises.
AI assistant for ConnectWise PSA that summarizes and translates tickets, scores sentiment, suggests resolutions, and works in Microsoft Teams.
Chat tool for MSPs to deploy channels on CloudRadial, Microsoft Teams, Slack, or a website and auto-create PSA tickets.
AI-powered service desk for MSPs that verifies end users, triages tickets with AI, schedules calls and runs approved provisioning.
The MSPP Technician App (Android and iOS), in conjunction with MSSP Service Automation, allows your field ticket remote access to the ticketing, and communication features of your PSA, including
Brings two-way SMS and MMS conversations with clients into the PSA, with A2P 10DLC compliance.
Unified app for calling, meetings, and messaging, with real-time translation, whiteboarding, and embedded third-party apps.
ClickSend's Rich Messaging allows businesses to send engaging multimedia messages to customers.
TeligentIP offers webChat services as part of their interactive messaging platform.
ClikCloud website chat and messaging feature for answering visitors and increasing sales.
Flowroute offers business texting solutions to enhance communication with customers and employees.
Send and receive multimedia messages to engage customers and enhance communication campaigns.
- ITControlPanel Invarosoft
- Webex Messaging Webex