Benchmark365

Benchmark 365 is a private company founded in 2016 that specializes in Information Technology and Services. It provides outsourced helpdesk and professional support services primarily for Managed Services Providers (MSPs) around the world. With a team of 100-200 employees, the company operates from the Philippines and has partnerships in the US, Canada, UK, Australia, and New Zealand. The main offering of Benchmark 365 is a 24/7/365 outsourced helpdesk solution that helps MSPs reduce support costs significantly while improving client satisfaction. Their services include handling IT support tickets, providing technical expertise, and offering offshore Network Operations Center (NOC) services. The company emphasizes flexible engagement models with month-to-month plans and no long-term contracts, allowing MSPs to adjust their support levels as needed. Benchmark 365 is committed to ethical outsourcing practices and provides valuable resources like the "Infinite Scale" book and podcast to support MSP growth and service excellence.