PraisePoint
by Invarosoft
PraisePoint is a tool for building a stronger team, likely related to employee recognition or performance within an MSP.
How MSPs use it: run it yourself
About
PraisePoint is a tool for building a stronger team, likely related to employee recognition or performance within an MSP.
Overview
Invarosoft PraisePoint is a staff recognition platform built for MSPs. It turns CSAT, NPS and team milestones into rewards, with the aim of raising technician engagement and reducing churn. Technicians and teams are rewarded automatically when they hit satisfaction scores, NPS targets and other milestones, and the platform also recognizes birthdays and work anniversaries.
Team members can give each other public kudos and shout-outs. Points are redeemed for gift cards from hundreds of global brands. PraisePoint connects to your PSA for automatic CSAT triggers and posts recognition to Microsoft Teams channels. Setup involves connecting the PSA and importing staff. It suits MSPs that want to reward technicians based on the customer feedback they already collect.
Sources
AI & Automation
PraisePoint has a public API for developers to access its functionality and data.