End-User Verification: Strengthen your service desk security with End-User Verification, giving you a fast and reliable way to verify client identities when they call in. Verification is seamlessly handled within your PSA, using Microsoft Authenticator, Duo, Teams, AI VoiceAssist, SMS, email, landline, and the client portal. Technician Verification: Technician Verification protects your clients from one of the fastest-growing threats in the MSP space—impersonation attacks. Our patent-pending, secure, and repeatable process enables end users to quickly verify that a technician contacting them is truly from your team before engaging in any support.
Provides multi-factor authentication for end-users and technicians, supporting 13 verification methods including Microsoft Authenticator and DUO Security, with initial interaction and intent identification driven by AI.
