Contact Center (CCaaS)
Contact Center as a Service (CCaaS) solutions manage customer interactions across multiple channels. These tools help your clients handle phone calls, chats, and emails. We have 40 products here.
When you're looking at these options, consider how much automation is built in. Many products, like Tech-Gofer's Quality Management, use machine learning to monitor and analyze customer interactions. Xima Software's AI Voice Bot, for instance, is designed to answer calls automatically and integrate with other AI tools, handling initial customer contact with intelligent responses.
You will find that Halo PSA is the only PSA integration listed in this category. For example, Chronicall offers historical reporting and call recording. 8x8 simplifies operations for agents. SkySwitch's solution provides multi-channel support.
Products
40Five9 cloud contact centre platform that combines AI and human agents across voice and digital channels.
2600hz cloud contact centre with CCaaS analytics and communications features.
CAIRO for VIP is an AI receptionist that answers calls with a natural voice, understands intent, and intelligently routes callers, offering 24/7 call coverage and automated appointment scheduling.
Cloud-based contact center solution with features such as omni-channel communication, call routing, and reporting.
Votacall's Hosted Call Center solutions are designed to enhance customer service and operational efficiency for businesses.
Zendesk Contact Center delivers AI-powered resolutions for every call, across every channel, every time.
Cloud contact center adding call queues, monitoring, reporting and CRM integrations to a Level365 UC package at $15 per month for UC customers.
KrispCall cloud contact centre for calls, SMS and CRM conversations, with IVR and real-time monitoring.
AI-powered communication solutions to enhance connectivity and operational efficiency.
FirstDigital enterprise voice, cloud PSTN, business phone systems and contact centre services.
Contact centre service from SkySwitch with AI communication tools, aimed at small and mid-sized businesses.
A cloud-based contact center solution to manage customer interactions across multiple channels.
AI virtual agent on the Zoom platform that answers customer chats and calls, routes requests and completes tasks.
8x8 platform that combines contact centre, voice, video, chat and APIs.
8x8 for Microsoft Teams amplifies Microsoft Teams with 8x8 communication capabilities and contact center integrations, enhancing Teams functionality with advanced features.
8x8 Engage empowers all customer-facing teams to stay connected and support customers with ease, offering tools to improve customer support and communication across the organization.
Vonage Contact Centers provide agents with tools and insights to boost customer satisfaction and optimize customer communication infrastructure.
Xima historical reporting and call recording software for contact centres.
AI solutions to boost call center productivity with noise cancellation, accent conversion, voice translation, and agent assist.
An AI-powered virtual receptionist, booking manager, and knowledge base that answers calls 24/7.
RingLogix Hosted Call Center provides a cloud-based contact center solution for businesses, offering features expected from a modern call center.
NUSO contact centre service with built-in AI automation and insights, for small businesses, enterprises and service providers in 30+ countries.
Conversational AI platform for contact centers that combines human agents with automation across voice, SMS, WhatsApp and other messaging channels.
Cloud contact centre software from Xima with AI analysis of every customer interaction.
- CCaaS & Autodialer ConneXio Cloud
- CX Cloud Talkdesk
- Workforce Management ConneXio Cloud
- Zoom Contact Center Zoom
- Contact Center (CCaaS) CallTower
- Twilio Flex Twilio
- AI Agent Dialpad
- RingCX Ringcentral
- 8x8 Contact Center 8x8
- Contact Center Solution Nextiva
- AI Voice Bot Xima Software
- Contact Center Solutions SecureByKnowledge (SBK Telecom)
- CCaaS/UCaaS GlobalTech Solutions Inc.
- AI Contact Center Dialpad
- 3CX Contact Center 3CX
- Sentiment Analysis Software Votacall