AI Voice & Customer Agents
AI phone agents, receptionists and chat agents that handle calls and support conversations for an MSP or its clients. Admit products that talk to customers; internal technician assistants belong in AI Agents for MSPs.
This category covers 23 products that provide AI-driven customer interactions, acting as phone agents, receptionists, or chat agents for your clients. You will find offerings like Votacall's AI Receptionists, designed for automated call handling, and Nextiva's XBert AI Receptionist, which routes calls and provides information.
Consider the specific capabilities each solution offers. Some products, like Votacall's AI Agents and ProBound's Triage Voice AI Agent, feature MCP support and public APIs for deeper integration. Others, such as Tech-Gofer's Conversational Voice IVA and IVR, focus purely on intelligent virtual agents and interactive voice response. PSA integration support varies by product, so check each listing and plan for manual data transfer or custom API work.
Ringlogix's FlowbotAI stands out by emphasizing natural pacing and grounded answers during live calls, translating those conversations into business actions.
Products
23Hatz AI enables the creation of AI phone agents that can autonomously handle calls, improving customer service and reducing operational costs.
Votacall's AI Agents are designed to automate customer service interactions and improve response times.
An AI-powered virtual receptionist, booking manager, and knowledge base that answers calls 24/7.
XBert AI Receptionist is an AI-powered virtual receptionist that answers calls, routes them to the right person, and provides information to callers.
AI-powered communication solutions to enhance connectivity and operational efficiency.
AI solutions to boost call center productivity with noise cancellation, accent conversion, voice translation, and agent assist.
FlowbotAI is an AI Voice Agent platform that handles live calls with natural pacing, grounded answers, and clean escalation, turning conversations into business actions.
AI-powered phone agents that handle call screening and scheduling, extending OnceHub's scheduling logic to phone interactions.
AI voice agent that answers IT support calls, triages callers and handles requests such as password resets.
Votacall's AI Receptionists provide automated call handling and routing, enhancing efficiency for businesses.
An intelligent agent that automates customer requests, checks availability, and confirms appointments, enhancing the overall customer experience within the Dialpad platform.
AI-powered virtual agents that qualify inbound leads, freeing up human SDRs to focus on high-value opportunities.
24/7 voice assistant for MSPs that answers client calls, handles password resets and appointment scheduling, and logs documented tickets in your PSA.
Forethought Solve provides automated resolutions by handling repetitive customer requests instantly with AI.
Aiva IQ platform for building AI voice assistants for MSPs and their clients that take calls, gather details and create tickets.
AI virtual agent on the Zoom platform that answers customer chats and calls, routes requests and completes tasks.
IntelePeer's virtual agents and real-time analytics for customer interactions, with integrations into EMR, PMS, CCaaS, CRM and billing.
Fin is Intercom's natively integrated AI Agent designed to power their helpdesk, improving customer conversations and enabling personalized support.
CAIRO for VIP is an AI receptionist that answers calls with a natural voice, understands intent, and intelligently routes callers, offering 24/7 call coverage and automated appointment scheduling.
AI-powered agents that resolve customer and employee conversations across any channel.
AI-powered web agents that answer questions and guide website visitors through engagement experiences.
Scheduling platform with AI phone and web agents that screen callers, answer visitor questions, and book meetings 24/7.
Forethought Engage offers agent assistance by providing real-time AI support to help agents resolve complex cases faster.