What is Zenduty? Zenduty is an end-to-end incident management platform for real-time alerts, task delegation, and SLA compliance. Seamlessly integrating with over 150+ popular monitoring and ticketing tools, it stands as a perfect platform for infrastructure and support teams to effectively handle on-call management and enhance their incident response lifecycle. Zenduty manages the entire incident response lifecycle including alert correlations, incident roles, task delegation, communication management, root cause analysis, response automation, and incident post-mortems. Integration features include: - Fully customizable notifications with on-call schedules - Custom escalation policies to ensure incidents are acknowledged and resolved within SLA limits - Incident roles and task templates/playbooks to ensure effective delegation, better preparedness and elimination of chaos - Personal and channel alerts for service-level incidents - Intelligent alert context to accelerate RCA - Custom alert routing rules - Response automation for building self-healing systems - Incident tags for classification of incidents - Advanced team, service and user-level analytics and reporting Tools we integrate with include Sentry, Datadog, Dynatrace, Grafana, Honeybadger, Loggly, NodePing, Pingdom, Prometheus, Rollbar, Runscope, SignalFX, StatusPage, Sumo Logic, Uptime, Zendesk, API, Splunk, Freshdesk, Raygun, Bitbucket, Jenkins, AWS CloudWatch, Github, Bugsnag, Kayako, CopperEgg, Email, StatusCake, Firebase Crashlytics, AppBeat, Healthchecks.io, OpsDash, Monitis, Checkly, Panopta, Site24x7, Hosted Graphite, LogDNA, Librato, Uptrends, Hosted Graphite, UptimeRobot, Papertrail, Fabric Crashlytics, Pingometer, Atatus, Scout, Graylog, Nagios, New Relic, Outgoing Webhook, CircleCI(beta), Logentries, Slack, Logzio, Humio, Lightstep, Sysdig, AppOptics, StatHat, ThousandEyes, Wormly, WaveFront, Zabbix, Icinga2, Jira, Jira Service Desk, ServiceNow, BMC Remedy and Splunk Legacy
Updated 1 week ago by AI
Custom Alert Routing: Precision That Drives Faster Response Ensure critical alerts reach the right person instantly with dynamic routing rules and smart escalation policies. Advanced Alert Rules – Route alerts by type, severity, time, payload, and more Dynamic Role Assignment – Auto-assign incidents to specific users or escalation policies Multi-Channel Delivery – Deliver alerts via Slack, Teams, SMS, calls, push, and email Noise Suppression – Filter and route only relevant alerts to SMEs and key roles Role-Based Routing – Assign incident commanders, ops leads, or database owners directly Minimize response time and alert fatigue while boosting resolution accuracy.
Incident Alerting: Never Miss Critical IssuesEscalate critical alerts from 150+ APM tools to the right on-call engineer via multiple channels. Average response time: 30 seconds. Multi-Channel Escalation - Instant alerts via Slack, Teams, SMS, phone calls, & mobile push notifications. 150+ Integrations - Connect all your monitoring, logging, ITSM, and security tools in one pipeline Smart Alert Rules - Create complex conditions to route alerts based on type, severity, and content Two-Way Sync - Auto-sync with Jira, ServiceNow, Freshdesk, StatusPage, and Zendesk Rich Context - Detailed payloads, similar incidents, tasks, and stakeholder communications Organizations achieve 60%+ reductions in MTTA & MTTR with reduced alert fatigue.
Incident Response: Automate and Accelerate Remediation Resolve critical incidents faster with one-click responses, real-time orchestration, and rich context. One-Click Response from any device or auto-remediate for key servicesSlack & Teams Integration for end-to-end incident managementMobile & Wearable Access via iOS, Android, Apple Watch, and Wear OSAuto Conference Bridges with Zoom/Webex for quick syncsTask Templates for instant, tailored remediationRich Context from past incidents, playbooks, and postmortemsZenduty helps reduce MTTA & MTTR by over 60%.
On-Call Management: Always-On Reliability Made Simple Transform incident response with intelligent on-call management that scales with your business. Build 24/7 operations through automated scheduling, smart escalations, and data-driven rotations. Smart Scheduling - Flexible hourly/weekly/monthly rotations with mobile access Intelligent Escalations - Multi-channel routing via phone, SMS, Slack, Teams, email Conditional Routing - Bypass L1 for critical alerts, route directly to L2/L3 specialists Schedule Overrides - Handle absences with easy coverage management Organizations see 60%+ reductions in MTTA & MTTR while reducing alert fatigue and improving team satisfaction.
Learn, Improve, and Stay Reliable Zenduty empowers teams to extract insights from incidents through postmortems, analytics, timelines, and playbooks—ensuring you're always learning and improving. Postmortems – Create in-depth RCA reports in markdown or PDF Incident Timelines – Review every action taken during resolution Analytics – Track MTTA, MTTR, and service/team performance Playbooks – Standardize response strategies for recurring issues Tasks – Automate remediation steps with custom task templates Boost reliability, reduce repeat failures, and align with KPIs & SLAs.
Stakeholder Communication: Keep Business Aligned During Incidents Ensure executives and key stakeholders stay informed in real time when incidents impact critical business services. Real-Time Alerts – Notify stakeholders instantly when KPIs and customer-facing services are affected Visual Impact Mapping – Understand service dependencies and their influence on business outcomes Proactive Decision Support – Access health status, historical trends, and upcoming changes to act fast Dynamic Reporting – Schedule stakeholder updates daily, weekly, or monthly with actionable insights Targeted Communication – Send color-coded, custom alerts to the right business owners
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Read moreFounded
2019
Headquarters
Bengaluru, Karnataka, India
Focus Areas
