About
Pia makes AI help desk automation for MSPs: a chat interface for end users and more than 60 prebuilt automations that resolve common tickets.
Products
2This integration is certified via the ConnectWise Invent program, which means it was developed in collaboration with the ConnectWise API team, passed a security review, completed the certification pro
Pia's Automation Hub serves as a shared marketplace connecting MSPs and vendors, facilitating the discovery and implementation of various automation solutions.
What changed
- Capability audit
- Capability audit
Recent News
The hidden threat of automation sprawl: how governance turns innovation into value
Discusses the importance of governance when implementing automation, which is highly relevant to MSPs managing multiple clients and their automation needs, to avoid inefficiencies and security risks.
Read morePia Launches Chat with Built-In Automation to Help MSPs Close Requests Faster
Pia launched a chat feature with built-in automation designed to help MSPs resolve requests more efficiently and faster within Teams, directly addressing MSPs' need for streamlined support processes.
Read morePia Enters the Pax8 Marketplace as AI Moves from Experimentation to Infrastructure for MSPs
Pia is now available on the Pax8 marketplace, offering MSPs access to service desk automation and AI-powered solutions through a familiar channel, indicating a strategic move to integrate with existing MSP infrastructure and workflows.
Read morePia’s Automation Hub Unites MSPs and Vendors in a Shared Automation Marketplace
Pia's Automation Hub connects MSPs and vendors in a shared marketplace, facilitating the discovery and implementation of automation solutions, streamlining MSP operations and service delivery through readily available tools.
Read moreIT Process Automation for MSPs: 3 Service Desk Ideas to Try in 2026
This post focuses specifically on IT process automation ideas for MSP service desks in 2026, making it highly relevant for MSPs seeking to improve efficiency and service delivery through automation.
Read moreVendor-providedVerify with the vendor.
Company Size
Medium
Founded
2022 (4 years)
Source: Apollo, Dec 2025
Employees
50-200
Source: Apollo, Dec 2025
Industry
Information Technology & Services
Headquarters
Tampa, Florida, United States
Focus Areas