About
Front makes a shared inbox and help desk for customer service teams, combining email, chat and messaging channels with AI and automation.
Products
2Shared inbox software from Front for teams to manage email, WhatsApp, SMS and chat, with AI summaries and a no-code rules engine.
Front provides a help desk and ticketing system that enables teams to manage customer inquiries and resolve issues efficiently.
Recent News
5 Hiver alternatives for teams ready to scale
This article compares Hiver alternatives, evaluating collaboration, automation, and customer operations capabilities, which is highly relevant for MSPs seeking to optimize their own internal shared inbox or customer service tools for B2B operations.
Read moreCustomer service policies: How to set standards that stick
This guide helps B2B teams, including MSPs, build robust customer service policies to clarify ownership, define response times, establish escalation paths, and manage follow-up expectations for complex client accounts.
Read more6 customer satisfaction goals to set (and how to track them)
MSPs can leverage this article to set and track key customer satisfaction goals for their B2B support teams, covering metrics like CSAT, resolution quality, and SLA performance, which are crucial for service delivery and client retention.
Read more6 B2B customer service principles that improve operational performance
Learn key customer service principles for B2B environments, focusing on coordination, workflows, and measurable performance at scale, which are highly applicable for MSPs managing their service delivery operations.
Read moreCustomer service reports: What to track and how to use them
This post details how to build customer service reports that effectively track team performance, response times, and customer satisfaction, providing practical guidance for MSPs on demonstrating value and improving service metrics.
Read moreVendor-providedVerify with the vendor.
Company Size
Large
Founded
2014 (12 years)
Source: Apollo, Dec 2025
Employees
500-1,000
Source: Apollo, Dec 2025
Industry
Information Technology & Services
Headquarters
San Francisco, California, United States
Focus Areas