BigPanda

BigPanda is a software company based in Redwood City, California, that specializes in AI-powered IT operations and incident management solutions. Founded in 2012, the company offers a SaaS platform designed to enhance operational efficiency and prevent service outages. The platform utilizes agentic AI to automate incident detection, diagnosis, triage, and response across complex IT environments. The core offering, the BigPanda agentic IT operations platform, integrates data from various sources to identify incidents early, reduce noise, and automate Level 1 operations. Key features include AI detection and response capabilities, an AI Incident Assistant for improved collaboration, and customer success services that focus on rapid deployment and value delivery. BigPanda serves enterprise IT operations, incident management, and DevOps teams across various industries, helping them manage the complexities of modern cloud infrastructures. The platform is cloud-based and deployed on AWS, ensuring real-time security and compliance.