zofiQ is an AI-driven software company that specializes in intelligent automation solutions for Managed Service Providers (MSPs). Its platform integrates with leading Professional Services Automation (PSA) tools like ConnectWise, Autotask, and HALO to enhance IT service management and operational efficiency. The core offering is the AI Service Desk Agent, which acts as a real-time co-pilot for technical teams. This agent analyzes ticket timelines and provides contextual assistance, including step-by-step resolution guidance and automated script generation. It transforms institutional knowledge into a conversational search interface, allowing technicians to access relevant information seamlessly within their workflows. zofiQ also features autonomous workflow discovery, learning from existing ticket data to create and refine automation rules, which helps manage everything from ticket categorization to resolution. Designed to help MSPs improve efficiency, zofiQ enables teams to manage more endpoints, reduce ticket escalations, and enhance customer satisfaction. The platform automates various tasks, allowing MSPs to scale operations effectively. Overall, zofiQ provides a comprehensive solution for optimizing IT service management through AI-powered automation.