SurveyMonkey is a prominent online survey development company founded in 1999 by Ryan Finley in Madison, Wisconsin. It offers a cloud-based platform designed for creating, distributing, and analyzing surveys, making it easy for users to gather feedback and insights. Over the years, SurveyMonkey has expanded its offerings to include advanced analytics tools and enterprise solutions tailored for businesses, enhancing customer experience management and employee engagement. The company has undergone several relocations, moving its headquarters from Madison to Portland, then to Palo Alto, and finally to San Mateo, California. SurveyMonkey went public in 2018 on the Nasdaq under the ticker SVMK. It serves a diverse clientele, including individuals, small businesses, large enterprises, nonprofits, and government organizations, providing tools for market research, customer satisfaction, and academic research. Recognized as a leader in the online survey space, SurveyMonkey continues to innovate and deliver comprehensive feedback solutions.
Updated 5 days ago by AI
SurveyMonkey
This article focuses on customer service trends and could be relevant to MSPs as they manage IT support and customer interactions. It highlights the importance of human interaction over AI in customer service, which MSPs can leverage in their service delivery and consulting.
Read moreFounded
1999
Employees
1.4k
Industry
information technology & services
Headquarters
San Mateo, California, United States
SurveyMonkey
This article on customer experience (CX) trends for 2026 may be valuable to MSPs who offer customer support or IT services that directly impact their clients' customer satisfaction and retention, potentially informing service offerings and strategies.
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