About
SmileBack® is the only customer feedback system designed specifically for MSPs, and focused exclusively on customer satisfaction. Receive instant feedback so you can save time, optimize your service and improve your client experience.
Products
2Instantly and directly measure every customer interaction to keep your finger on the pulse. Identify friction points, learn what’s going well, and fix issues before they become a bigger problem.
Customer Success Platforms
Updated Dec 23, 2025The Feedback Specialists for MSPs SmileBack for Autotask is the only customer feedback system specifically designed for MSPs and focused exclusively on customer satisfaction. Our CSAT, NPS and reporti
Customer Success Platforms
Updated Dec 26, 2025PSA
What changed
- Category changeCustomer Satisfaction (CSAT) recategorizedTypesafe
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