Full, attended remote control capabilities that allow technicians to deliver direct and fast service to customers, anytime and anywhere, right from their device. They can swoop in to provide help desk-style services, including break/fix services, on the spot and on the fly, expediting ticket resolution and getting customers back to work faster. ScreenConnect Support Benefits: Secure accessWorld-class security functionality out of the box—including AES-256 encryption and two-factor authentication—so techs can provide remote support with confidence. Instant connectivityYour technicians will never waste a moment in helping customers resolve issues and stay productive. Easily connect to any managed endpoint in a snap. Flexible plansBilling is by concurrent user, so it works for teams large and small—just use the features you need when you need them as your business grows.