Full, attended remote control capabilities that allow technicians to deliver direct and fast service to customers, anytime and anywhere, right from their device. They can swoop in to provide help desk-style services, including break/fix services, on the spot and on the fly, expediting ticket resolution and getting customers back to work faster. ScreenConnect Support Benefits: Secure accessWorld-class security functionality out of the box—including AES-256 encryption and two-factor authentication—so techs can provide remote support with confidence. Instant connectivityYour technicians will never waste a moment in helping customers resolve issues and stay productive. Easily connect to any managed endpoint in a snap. Flexible plansBilling is by concurrent user, so it works for teams large and small—just use the features you need when you need them as your business grows.
Updated 1 day ago by AI
Redefining Remote Support: Power at Your FingertipsForget limitations, embrace possibilities. Unlock the true potential of remote support with features designed to optimize efficiency, boost security, and let you tailor every interaction to your unique brand with limitless customization options.
This guide details how to manage privileged user access, which is crucial for MSPs managing multiple client environments and needing robust security controls to prevent breaches and maintain compliance.
Read moreFounded
2008
Headquarters
Raleigh, North Carolina, United States
Integrate with ConnectWise Control to connect to the workstations of users for both internal or external support.
ScreenConnect Privileged Access protects critical systems by providing least-privilege control, ensuring secure management of sensitive IT environments.
ScreenConnect View enables live, real-time camera sharing to solve issues faster.
This blog post helps MSPs understand and implement secure remote access protocols, ensuring secure and efficient remote support for their clients, a key aspect of service delivery.
This blog post outlines secure remote access best practices, which is directly relevant to MSPs looking to enhance security and compliance for their clients' remote work environments.
Read moreThe article compares VNC and RDP, providing insights for MSPs on choosing the optimal remote access protocol based on performance, security, and usability considerations when managing client systems.
Read moreThis post compares RDP and VPN for remote access, providing MSPs with the necessary information for selecting the best option regarding security and performance.
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