About
Data-Driven Process Automation for MSPs The MSPbots platform is tailored to seamlessly streamline MSP operations through the power of advanced data analytics and machine learning. By coupling deep data insights directly with automation, core functions like monitoring, reporting, and ticket management are simplified, empowering MSPs to elevate their efficiency, minimize operational costs, and exceed customer expectations with swifter, more precise, and proactive services. It's not just a tool—it's your partner in scaling your business and achieving peak performance. Choose MSPbots.ai, where innovative technology meets exceptional service delivery. How we can help: Unmatched Business Intelligence system for MSPs. With support for over 70 integrations and a constantly growing library (5000+ today) of prebuilt widgets, dashboards, and datasets, you’ll gain the right insights you need to make data-driven decisions.Bots improve tech efficiency and accountability, saving 30-40% of service team time and enforcing consistent policies and processes for better performance.Automated Ticket Dispatching by NextTicket saves 80% of dispatcher time, provides consistent workflow, eliminates cherry-picking, and assigns the right ticket for the right team through custom priority rules.Our Attendance Manager helps improve billing utilization to 85% within 4-6 weeks, providing visibility of employee work status and progress on tickets. Learn more at https://mspbots.ai
Products
7AI Ticket QA automatically reviews and assesses tickets to ensure quality and accuracy.
AI-powered ticket triage application that helps MSPs automate ticket categorization, prioritization, and assignment.
MSPbots Attendance Manager is the epitome of streamlined attendance tracking, specifically designed for MSPs. This innovative offering provides unparalleled visibility into team dynamics, tracking who's working, on break, remote, or on PTO. Its intuitive interface allows for effortless updates via MS Teams chat, simplifying status management. With Attendance Manager, MSPs can effortlessly oversee team availability, enhancing operational efficiency and ensuring seamless project continuity.
Take business intelligence to the next level with robotic process automation to eliminate the monotonous management task of communicating processes that are not meeting business standards within the team. The bots engine provides Micro Training via Teams Messages for employees by analyzing their work in real-time, making it so much easier to ensure that employees are in compliance with company policy and rules.
A dashboard engine with dashboards and customizable reporting around all metrics that are important to operate an MSP, with unlimited Admins, snapshots, public dashboards, dataset mashup, and calculated metrics features.
MSPbots NextTicket redefines ticket management for MSPs, offering an advanced, intelligent dispatch system. Utilizing our unique Priority Point Rules, it expertly assigns tickets to the right technicians at the right time, ensuring efficiency and accuracy. This eliminates common issues like cherry-picking and missed tickets, streamlining workflows and freeing up time for key decision-makers. NextTicket is more than a tool; it’s a strategic asset for improved productivity and customer satisfaction, transforming the MSP ticketing landscape. NextTicket can save your dispatcher up to 80% of their time, giving time back for more revenue-generating activities.
Sentiment Max provides advanced sentiment analysis for MSP customer feedback, distinguishing between sentiment and ticket quality to proactively address client unhappiness.
What changed
- Catalog quality
- CapabilityNextTicket: public API confirmedCapability audit
- New productSentiment Max added to the catalog
Recent News
Data Sovereignty and Compliance Considerations for MSP BI Platforms
This article provides critical insights for UK and Australian MSPs on data sovereignty, Cyber Essentials, and data residency when selecting a Business Intelligence or reporting platform. It helps MSPs understand compliance requirements for their BI operations.
Read moreIs AI Ticket Intake Worth It? A Realistic ROI Breakdown for MSPs
This article provides a clear-eyed look at the return on investment (ROI) for AI ticket intake specifically for MSPs, including real after-hours cost benchmarks and the call volume math critical for decision-making.
Read moreMSP Customer Feedback Automation: Why Sentiment and Ticket Quality Are Two Different Signals
The post discusses how MSPs can leverage automation to gather real-time customer feedback beyond quarterly CSAT surveys, distinguishing between sentiment analysis and ticket quality to proactively address client unhappiness.
Read more[2026/08/24] Release Notes: Updated Ticket Triage Feedback Feature, A New Date Format Type
This release note announces a new AI Training page that aggregates 'thumbs-down' feedback submitted by MSP teams on AI Ticket Triage classifications, consolidating it into a single tab for easier review and improvement.
Read moreFirst MSP Automations to Build: A Practical Starting List
This article provides a practical guide for MSPs looking to start automating their operations, mapping specific problems to solutions and necessary tools. It helps MSPs identify key areas for initial automation efforts.
Read moreFounded
2019
Employees
63
Industry
Information Technology & Services
Headquarters
Chicago, Illinois, United States
Focus Areas