insight6 is a customer experience (CX) specialist company with a team covering the whole of the UK and Ireland. We are the customer experience experts working with more than 1000 companies. We measure, through our range of CX products, the entire end-to-end customer journey. By 2020 the number one business differentiator will be customer experience making it more important than ever that you provide the best possible service to your customers. Our team of Customer Experience Directors (CXD) have a broad range of knowledge and over 615 years of experience improving industry-leading businesses in a variety of sectors. Each CXD has a fantastic knowledge of their local region meaning they can help you to benchmark your business against others within your sector and area. With our unique icx6 model we can partner you to map, train and motivate your team to provide an unforgettable customer experience.
Updated 6 hours ago by AI
instant insight is your total feedback solution that analyses the feedback from your customer and your team in real time. Hundreds of brands are using instant insight to improve their CX and to boost on-line reviews.
This blog post introduces Katie Hills, CX Director, potentially offering insights into customer experience strategies that MSPs could implement or offer as a service to their clients.
Read moreFounded
2005
Employees
58
Industry
Market Research
Headquarters
London, England, United Kingdom
Focus Areas
This article discusses acting on customer feedback in real-time, a topic that could be relevant to MSPs who are looking to improve their service delivery and customer satisfaction by quickly addressing issues and adapting to client needs. MSPs can leverage these insights to proactively address client concerns and improve their services.
