Freshworks is a global software-as-a-service (SaaS) company founded in 2010 in Chennai, India, and now headquartered in San Mateo, California. It has evolved from a single-product startup, originally named Freshdesk, into a NASDAQ-listed enterprise serving over 67,000 customers worldwide, including notable brands like Honda, Bridgestone, and Hugo Boss. The company employs around 4,300 people and is recognized as the first India-born SaaS firm to trade on a US exchange. Freshworks offers a wide range of cloud-based software solutions aimed at enhancing customer and employee experiences. Its key products include Freshdesk for customer service, Freshservice for IT service management, and various sales automation and CRM tools. The company also features the Freddy AI Platform, which enhances interactions for both customers and employees. Freshworks operates globally, with offices in multiple countries, and is committed to delivering user-friendly solutions that prioritize customer satisfaction and operational efficiency.
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The integration of Freddy AI within Freshservice can enable MSPs to provide 24/7 support, automate ticket routing, accelerate incident resolution, and identify root causes faster, ultimately leading to improved service delivery and reduced operational costs.
Read moreFounded
2010
Employees
4.4k
Industry
information technology & services
Headquarters
San Mateo, California, United States
The IT Asset Management features within Freshservice can enable MSPs to gain full visibility across IT infrastructure and prevent outages with AI that connects alerts, assets, and incidents.
Freshworks highlights Freddy AI, which helps in automated issue resolution. MSPs can leverage AI to improve agent efficiency and reduce resolution times, leading to better service delivery and cost savings.
Read moreFreshworks is highlighting their AI capabilities, focusing on agentic AI that can reason, act and resolve issues. This could be relevant to MSPs looking to improve efficiency and automate IT and customer support processes.
Read moreFreshworks promotes their Freshservice IT Service Management (ITSM) platform with proactive ServiceOps and built-in AI features. MSPs can leverage this platform for efficient service delivery and customer support.
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