Aportio provides AI-powered email agents for IT and customer service teams, automating email triage, routing, and insights. Their solutions integrate with existing CCaaS, CRM, and PSA systems like ServiceNow, Autotask, and ConnectWise to streamline workflows and improve efficiency. Aportio helps organizations cut backlog, speed response times, and allow teams to focus on solving customer problems.
Updated 6 days ago by AI
Aportio’s InboxAgent handles ticket triage – you can stop asking engineers to do admin work and let them do what you hired them to do: fix customer issues.
Aportio's InboxAgent for IT Service Desk offers email automation that can classify, and act on incoming emails which may result in freeing up MSP support staff, improve efficiency and reducing time spent on email management.
Read moreFounded
2017
Employees
7
Industry
Information Technology & Services
Headquarters
Auckland, Auckland, New Zealand
Focus Areas
Analytics solution for IT and CX that provides insights from email data to improve service delivery and customer experience.
EzyCatalog makes selling complex solutions easy. Built by IT professionals for IT professionals, it replaces the messy spreadsheets and tribal knowledge that slow down MSPs. EzyCatalog gives your sales team instant access to clear, accurate service info - no more chasing pre-sales or digging through files. Just fast, confident answers for your customers. MSPs using structured pricing, robust catalogues, and clear discovery processes sell 20–30% faster, win more deals, and protect their margins. Don’t have a polished Service Catalogue yet? No problem - Aportio’s team can help you build one. Integrated into your CRM and Operations systems, EzyCatalog brings it all together in one enterprise-grade platform.
InboxAgent - CX provides AI-powered email agents for customer service teams, automating email triage, routing, and insights to improve response times and customer satisfaction.
AI-powered email agent for IT service desks that automates email triage, routing, and provides insights to cut backlog and speed response times.
InboxAgent: Revolutionize Your Email Management Unlock efficiency with InboxAgent, saving 2-4 minutes per email by intelligently managing both user and alert emails. Quick onboarding starts your AI journey effortlessly. InboxAgent auto-completes standard fields and UDFs with accurate and consistent classification. Leverage no-code AI-enhanced rules to initiate next steps, manage junk emails effectively, and combine related alerts into a single ticket. Clean, clutter-free ticket notes improve engineer productivity and reduce duplication through smart email matching. Gold users now benefit from advanced GenAI ticket summarization and CSAT, making InboxAgent the ultimate tool for streamlined email management.
Aportio offers AI Email Agents for IT & Customer Service Teams that automate email triage, routing, and insights, integrating with systems like ServiceNow, Autotask, and ConnectWise, which would be highly relevant for MSPs looking to improve operational efficiency and reduce email overload.
Aportio provides EzyCatalog for Sales is a Complex IT Sales Enablement tool that streamlines the sales process, enabling MSPs to efficiently manage their service catalogs and improve sales effectiveness.
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