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Real connections deliver real results. 80% of callers will hang up when they reach a voicemail. With virtual receptionists ready to respond anytime, your customers receive personalized support in every call #PeopleNotBots
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Recent News
AnswerConnect data reveals 47% of business calls occur after hours
This article highlights new data showing nearly half of all business calls occur after hours, indicating missed revenue opportunities. MSPs can leverage this insight to advise clients on optimizing customer support or to expand their own service offerings with 24/7 human support solutions.
Read more30 AI & human customer service statistics every business should know
This article provides key statistics on AI adoption, consumer trust, and expectations in customer service, offering valuable insights for MSPs looking to advise clients on technology strategy or optimize their own support operations with AI.
Read more45 essential AI customer experience statistics every business needs to know now
This article provides insights into AI's impact on customer experience and the continued need for human interaction, which is relevant for MSPs looking to understand and potentially manage AI-driven customer service solutions for their clients, especially given the growing concerns about AI frustration.
Read moreAI frustration is now one of the biggest pain points in customer service
This article discusses customer frustration with AI in customer service and the continued preference for human interaction, which is relevant for MSPs offering helpdesk and support services that need to balance AI and human agents.
Read moreHuman connection, not geography: why the FCC Call Center Proposal risks more AI customer service
This article discusses the FCC's proposal for US-based call centers and argues that it could inadvertently lead to increased use of AI in customer service. This is relevant to MSPs as they are often involved in implementing and managing AI solutions for their clients and need to be aware of the potential impact of regulations on technology adoption.
Read moreFounded
2002
Employees
63
Industry
Telecommunications
Headquarters
Portland, Oregon, United States
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